ComCast Chat Support, Making Things Up As Necessary

user Beth_ has entered room

Beth(Mon Jan 25 2010 11:50:07 GMT-0800 (Pacific Standard Time))>

My husband has a comcast email address.  I need one, too.

analyst Alexa has entered room

Alexa(Mon Jan 25 2010 11:50:15 GMT-0800 (Pacific Standard Time))>

Hello Beth_, Thank you for contacting Comcast Live Chat Support. My name is Alexa. Please give me one moment to review your information.

Alexa(Mon Jan 25 2010 11:50:27 GMT-0800 (Pacific Standard Time))>

Ok, I can assist you with this issue, may I have your home Ok, I can assist you with this issue, may I have your home phone number area code first?

Beth_(Mon Jan 25 2010 08:50:24 GMT-0800 (Pacific Standard Time))>

I just typed it in to get into the chat room.

Beth_(Mon Jan 25 2010 08:50:44 GMT-0800 (Pacific Standard Time))>

Here, I’ll do it again if your system is that lame.  530-123-4567

Alexa(Mon Jan 25 2010 11:51:19 GMT-0800 (Pacific Standard Time))>

I do apologize but we do not see that information.

Alexa(Mon Jan 25 2010 11:51:44 GMT-0800 (Pacific Standard Time))>

Thank you, one moment while I access your account.

Alexa(Mon Jan 25 2010 11:52:46 GMT-0800 (Pacific Standard Time))>

May I have you verify the name & address on the account?

Beth_(Mon Jan 25 2010 08:52:52 GMT-0800 (Pacific Standard Time))>

Robert xxxx, 1234 McKinley Road.  Second time I’ve typed that in 3 minutes, too.  Great system!

Alexa(Mon Jan 25 2010 11:53:43 GMT-0800 (Pacific Standard Time))>

Thank you.

Alexa(Mon Jan 25 2010 11:55:42 GMT-0800 (Pacific Standard Time))>

Ok what you will need to do is log onto comcast.net and access Customer Central and you can create a secondary account there.

Beth_(Mon Jan 25 2010 08:55:44 GMT-0800 (Pacific Standard Time))>

How do I log on if I don’t have an email address?

Beth_(Mon Jan 25 2010 08:56:36 GMT-0800 (Pacific Standard Time))>

The fancast splash page says this: Every Comcast Internet customer already has a Comcast.net email address.

Need your Comcast.net email address? Get it here via online chat or call 1-888-586-2364  …. so I have to go elsewhere?

Alexa(Mon Jan 25 2010 11:57:38 GMT-0800 (Pacific Standard Time))>

You will need to use the primary user id to log on.  If you don’t have that information, I can provide it for you but I would need to verify some security information first.

Beth_(Mon Jan 25 2010 08:57:51 GMT-0800 (Pacific Standard Time))>

What kind of security info?  I can never remember Bob’s SS number.

Alexa(Mon Jan 25 2010 11:58:49 GMT-0800 (Pacific Standard Time))>

What is the last 4 digits of the SSN # on the account?

Beth_(Mon Jan 25 2010 09:00:00 GMT-0800 (Pacific Standard Time))>

Hold on one minute, I’ll call him and ask.  It shouldn’t take very long.

Beth_(Mon Jan 25 2010 09:00:04 GMT-0800 (Pacific Standard Time))>

xxxx

Alexa(Mon Jan 25 2010 12:00:37 GMT-0800 (Pacific Standard Time))>

Ok.

Beth_(Mon Jan 25 2010 09:00:59 GMT-0800 (Pacific Standard Time))>

Did you get the second part of that reply?  Last four numbers are xxxx.

Alexa(Mon Jan 25 2010 12:02:03 GMT-0800 (Pacific Standard Time))>

Ok thank you.

Alexa(Mon Jan 25 2010 12:03:06 GMT-0800 (Pacific Standard Time))>

The user id is xxxxxx and I reset the password to xxxxx.

Beth_(Mon Jan 25 2010 09:04:27 GMT-0800 (Pacific Standard Time))>

Where do I create the secondary account?

Alexa(Mon Jan 25 2010 12:05:50 GMT-0800 (Pacific Standard Time))>

Customer Central located on the home page comcast.net under Comcast Services & Support.

Beth_(Mon Jan 25 2010 09:07:03 GMT-0800 (Pacific Standard Time))>

I don’t see services and support on the home page.  A million other things, but not that.  Do you have a direct link?

Alexa(Mon Jan 25 2010 12:09:34 GMT-0800 (Pacific Standard Time))>

I do, but if your on comcast.net located on the far right bottom of the page it says in a grey box, Comcast Services & Support.  Under that it says Manage My Account, and then Customer Central.

Beth_(Mon Jan 25 2010 09:10:24 GMT-0800 (Pacific Standard Time))>

Nevermind, I found it.

Alexa(Mon Jan 25 2010 12:10:57 GMT-0800 (Pacific Standard Time))>

You will need to go to the User & Settings tab.

Beth_(Mon Jan 25 2010 09:14:33 GMT-0800 (Pacific Standard Time))>

Oh, nice, I went through all of it and it said Your request cannot be processed, please try later.

Alexa(Mon Jan 25 2010 12:15:40 GMT-0800 (Pacific Standard Time))>

Are you logged in on the home computer?

Beth_(Mon Jan 25 2010 09:15:30 GMT-0800 (Pacific Standard Time))>

On one of the home computers.

Alexa(Mon Jan 25 2010 12:17:13 GMT-0800 (Pacific Standard Time))>

Is it he main computer connected directly to the EMTA/Modem?

Beth_(Mon Jan 25 2010 09:17:35 GMT-0800 (Pacific Standard Time))>

Oh, forget it, it has nothing to do with the connection.  I’m getting the internet just fine, as you should be able to tell by the fact that I am chatting with you.

Alexa(Mon Jan 25 2010 12:19:03 GMT-0800 (Pacific Standard Time))>

In order to make changes as such, you have to be on the main computer.

Beth_(Mon Jan 25 2010 09:19:27 GMT-0800 (Pacific Standard Time))>

That makes no sense whatsoever.  It’s a browser based app, theoretically one should be able to use it anywhere in the world.

Alexa(Mon Jan 25 2010 12:20:27 GMT-0800 (Pacific Standard Time))>

I understand but this is how it is set up.

Beth_(Mon Jan 25 2010 09:21:40 GMT-0800 (Pacific Standard Time))>

No it’s not.  Your manual is deficient.  Once again, Comcast lives up to expectations.  It was a browser. Your app only works with Internet Explorer.  I just got in fine after I switched browsers.

Alexa(Mon Jan 25 2010 12:26:47 GMT-0800 (Pacific Standard Time))>

Or you can try clearing your cache, it should be compatible with Firefox as well.  What browser where you using?

analyst Alexa has been temporarily disconnected.  Please wait while the analyst attempts to reconnect.

———————

I suppose there was no graceful way for her to back out at this point, so a hangup became necessary.  I’m getting used to it.

I can’t wait to move and try a different service.  We pay HUGE bucks to comcast every month for a lot of channels and internet access.  Their loss.

3 thoughts on “ComCast Chat Support, Making Things Up As Necessary

  1. bc says:

    True. I think I’d rather chat with them now, though, because the venom doesn’t drip so heavily from my voice that way. I dont’ think it’s the tech support person’s fault except that she pulled the answer out of her ass before she knew I knew what the word Browser meant. No way to back out of the lie after the browser switch worked.
    I’m used to them being inept on the phone, I thought it might be a tiny bit better with a chat. No. Except I have a good record of it.
    ALSO: Why the fuck don’t they say at the beginning; THIS ONLY WORKS WITH IE, AND ONLY IE 7 OR 8. !@#$$@!!

    Like

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